Rescheduling
If you need to change your date, we invite you to do so with care. Please notify us at least 48 hours before your scheduled visit to ensure we can accommodate your new arrival time.
Deposit Policy
Our deposits serve as a gentle assurance of your interest. If you cancel within 48 hours, the deposit will be forfeited to cover our preparation and the cost of the experience.
Our Cancellation Policy
We understand that life is full of unexpected turns. To ensure your family's journey remains a seamless one, we have crafted a thoughtful policy designed to respect your time and our shared space.
Refund Policy
Once your booking is confirmed, we ask that you honor your commitment. If you cancel less than 48 hours before your visit, we regret that we cannot offer a refund. This is to preserve the integrity of our storytelling environment for those who are ready to participate.
Special Requests
For private celebrations or special requests, we ask for a 48-hour notice for any changes. These are our most cherished moments, and we honor them with the same care as our regular experiences.